HostGator and SiteGround are two mega companies specializing in web hosting services. Due to the manner of operation of the two companies especially cost (they are extremely cheap), it’s very difficult for customers to decide which to choose between the two. In order to establish the better professional web hosting Company between HostGator and SiteGround, we take a detailed review of their features, speed, up time, price and technical support.
Features and Price:
Having been a dedicated web services provider for over a decade now, HostGator offers, on top of 3 upgradable web hosting plans; several dedicated server plans and VPS hosting. For as low as $3.71/mo, subscribers enjoy unlimited disk space storage and bandwidth, PHP 5, MySQL 5, Ruby on Rails, SSH, Shared SSL Certificate and $100 Google AdWords Credits.
SiteGround too offers 3 upgradable shared web hosting plans though limited to under 100,000 monthly visits! With packages starting at only $3.95/mo, they are affordable though still slightly higher than HostGator. SiteGround features are almost similar to those of HostGator but their Disk Space is only 10 GB (HostGator – unlimited), lack Ruby on Rails and shared SSL Certificate Services. Unlike HostGator, SiteGround subscription comes with no Google AdWords Credits.
Another feature under this category very important to note is the refund policy. Both companies have a refund policy in case the user finds their services unsatisfactory. HostGator refund wait time is only 30 days while for the HostGator, one has to wait for up to 45 working days.
Up time and Speed:
The quality of data centre, network facilities and the up time speed of the two service providers cannot go unnoticed. Both companies scored impressively when it came to performance, backups and network connectivity. Both have several first-rate data centres featuring power generators, multiple power feeds, enterprise-class UPS backups and high-end physical security to ensure stability and optimal performance of their customer’s websites.
Though amid all these similarities, again HostGator beat SiteGround in server response time – with HostGator averaging at 330ms and SiteGround 500ms – HostGator was found to be 50% faster.
For online businesses, responsive and professional support is very important, especially for businesses without their own technical support staff. Both HostGator and SiteGround proved to offer 24/7 support either via phone, live cam chat or by email.
Users reviews have ranked HostGator on top of SiteGround in terms of technical support team response time.
HostGator scored: 33 seconds on phone vs 60 seconds by SiteGround team; 40 seconds on live chart vs 52 seconds by SiteGround team and 4 hours for emails vs 7 hours email response time by SiteGround team.
4. Customer Satisfaction:
From a survey carried out for the last 6 months over 250 premium subscribers from each of the two sites, SiteGround scores 99.1% customer satisfaction while on the other hand HostGator scores a whole 99.9% Customer satisfaction. The survey questions were also based on performance, prices, up time, speed and support.
Which is the better Web Hosting Service between HostGator and SiteGround?
Both HostGator and SiteGround are great Web Hosting companies for your online business. But, from the features, price and performance we have noted above; as well as the user reviews, we personally recommend HostGator as the company scores much better than SiteGround.